RPA (Robotic Process Automation)

What is RPA?

Robotic process automation (RPA) also called Digital process automation (DPA) is software that can automate rule-based, repetitive tasks within multiple industries and business processes. RPA-enabled software robots emulate human actions by interacting with digital systems and software.

Robotic process automation tool enables quick automation of one-time and recurrent business processes (e.g., employee onboarding, invoice approval) without big customization efforts. IT teams and even business users can make RPA solutions that meet their specific business needs by using low-code development capabilities. RPA software can be integrated with almost any software: enterprise systems (e.g., ERP, CRM, HRMS, CMS, ITSM), file management, collaboration, e-signature software, email services, and more.

Factors of RPA Software

  • Strong governance model

    that defines what technologies are used for digital automation of business processes, how they are used and how they complement each other in an enterprise’s digital environment.
  • Ability to handle complex enterprise-level processes

    for example, financial processes with high-volume transactions like payroll management.
  • Mobile functionality

    to enable 24/7 management of business workflows to prevent process delays and ensure high process productivity.
  • Easy integration

    with enterprise systems (e.g., ERP, CRM, HRMS, CMS, ITSM) and other software to create a connected automation environment.

Workflow creation

  • Process mapping (graphical representation of the workflow, the steps and participants involved in a business process).
  • Drag-and-drop workflow editor for codeless creation of automated business workflows.
  • Pre-built templates for creating typical workflows.
  • Workflow modeling canvas with drag-and-drop tasks and decision points to create custom workflows.
  • Workflow logic based on internal policies and practices, including handling rule exceptions.
  • Support for non-linear and multi-step workflows with any number of sequential and parallel steps.

Workflow management

  • Management of bulk workflows.
  • Workflow scheduling (one-time and recurring workflows).
  • Assigning employees to workflows or individual workflow tasks.
  • AI-based task routing to relevant employees based on their roles, skills, and experience.
  • Multi-step approval of workflows and workflow tasks.
  • Set due dates for workflow tasks.
  • Workflow launching.
  • Workflow and task tracking (e.g., status, progress, assignees, due dates) in real time.
  • Manage workflows from mobile devices.

Workflow administration

  • Single storage for workflow tasks, associated data, documents and discussions.
  • Automated validation of workflow errors (e.g., broken pathways, logic loops).
  • Automated time- and condition-based notifications (e.g., a task is assigned to an employee, a task is finished).

Workflow collaboration

  • Searchable group discussions.
  • Discussion boards.
  • Sharing work-related files.
  • Workflow-related emails and notifications.
  • Collaboration on workflow-related documents.

Reporting and analytics

  • Analytics of automated processes based on various KPIs (e.g., time-to-hire in recruitment, customer satisfaction in customer service).
  • Real-time dashboards showing workflow status, progress, due dates, etc.
  • Workflow analytics (e.g., workflows by type, complexity, average completion time).


  • With various enterprise software and data sources (ERP, CRM, HRMS, email services, etc.) via prebuilt or custom connectors to enable data mapping for robotic process automation.

Security and compliance

  • Access control.
  • Role-based permissions.
  • Multifactor authentication.
  • Data encryption.
  • Audit trail.

Types of RPA

  • Unattended

    • Runs long processes or automations without the need for human interaction
    • Independent from users to trigger processes
    • Intended for more complex and highly repetitive tasks, usually performed in batches
    • Works on a virtual machine
  • Attended

    • Helps individual users with repetitive tasks
    • Users or specific user events trigger processes
    • Best suited for use with smaller, more fragmented tasks
    • Installed on a user’s PC or a virtual machine
  • Hybrid

    Combination of robots: the attended robot helps users and automatically activates the unattended robot to conduct the back-end processing

Techs & Tools we are proficient in:

Programming languages

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SQL Databases
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Big Data

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Machine learning & Data Science

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Development tools & languages
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